01
Registered business
- Legal name
- Kappa Alpha Ventures Private Limited
- Constitution
- Private Limited Company
- GSTIN
- 29AAHCK7889F1ZS
- Registered office
- No. 205, 3rd Cross, East of NGEF, Kasturi Nagar, BG-43, Bengaluru (Bangalore) Urban, Karnataka 560043, India
02
Support, privacy, and grievances
For product support, account questions, privacy requests, or a grievance, email:
Include the email associated with your account and a concise description of your request. Never send passwords, OTPs, card numbers, CVVs, UPI PINs, or online-banking credentials.
03
Payment and refund help
For a payment, cancellation, or refund request, include the account email, payment date, amount, and Razorpay payment or order reference. This lets us investigate without asking for sensitive credentials.
Never send passwords, OTPs, full card numbers, CVVs, UPI PINs, or internet-banking credentials. The applicable eligibility and timelines are in our Refund & Cancellation Policy.
04
Response and escalation
We aim to acknowledge ordinary support and policy enquiries within 2 business days. Refund decisions are ordinarily made within 5 business days after we receive the information needed to verify the request.
Privacy and grievance requests are handled within the period required by applicable law after any necessary identity verification. If a matter remains unresolved, reply to the existing email thread with "Escalation" in the subject so the full history stays together.