Data Deletion Instructions

1. Sign in to the Invoise account whose data you want reviewed.
2. Open Settings, then Profile.
3. Select Request account deletion.
4. Save the confirmation code shown after the request is recorded.

Signing in proves control of the account. If you cannot sign in, email hello@invoise.app from the account address and explain what access you have lost. We may ask for additional non-sensitive evidence.

A business may need another owner, an orderly closure, or statutory records preserved before the account can be removed. We will explain any required step during review; submitting the request does not immediately sign you out or destroy business records.

From the same WhatsApp number that received the message, send exactly:

DELETE MY DATA

The sender number proves control of that destination. Do not type a phone number into a public form and do not send an OTP. The request immediately applies a recipient-wide stop, so no Invoise business can send WhatsApp invoices to that number while it is reviewed.

Open WhatsApp with the command prefilled. Review the message, then send it unchanged.

• WhatsApp destination, consent, pairing, switching, and acknowledgement records tied to the verified number.
• The matching number from editable client contact records where it can be identified safely.
• Public document share links associated with the affected client records.
• Plain destination values in delivery history, replaced with a deleted-recipient marker.
• Temporary encrypted request identity after the review is completed or rejected.

Encrypted WhatsApp webhook payloads are retained for no more than 30 days under the existing purge schedule. Normalized metadata associated with the verified destination is scrubbed during completion.

We may retain finalized invoices, tax records, payment records, audit attribution, dispute evidence, and related accounting information where changing or deleting them would undermine a legal, tax, security, or record-keeping obligation. These records are restricted to their required purpose.

We also retain a keyed, non-reversible identifier for a deleted WhatsApp destination when needed to keep its global STOP effective. The original number cannot be recovered from this identifier and the identifier is used only to enforce the recipient's messaging choice.

Email hello@invoise.app with your confirmation code if a request appears stuck or you need to correct it. Do not send passwords, OTPs, payment credentials, or an unrelated person's phone number.

Our business and grievance contact details are published on the Contact Details page.